Contact us
Email muntiacusuk@gmail.com. Tell us what you were doing, what you expected and what happened, and send a screenshot if you can. Please never send us passwords or certificate numbers.
Signing in
- No code arrived: check your spam or junk folder. Codes can take a few minutes, and each one only works for a short time, so ask for a new one if it has expired.
- Forgotten password: on the sign-in screen, tap Forgot your password? and follow the code sent to your email.
- The "I'm human" check won't finish: check you're online, then close and reopen the app.
Your subscription
- Paid is £19.99 a year after a 30-day free trial, and renews each year until you cancel.
- Bought on iPhone: manage or cancel in the app (Ground → Your plan → Manage subscription) or in your iPhone's Settings → your name → Subscriptions. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- Bought on the website by card: manage or cancel from Ground → Your plan → Manage subscription, or from the link in your receipt email.
- New phone, or on the website: just sign in with the same Muntiacus account. Paid belongs to your account, so it comes back by itself on any device. If it ever doesn't, go to Ground → Your plan → Restore purchases on the iPhone that uses the Apple ID you paid with.
Grounds and your team
- Invite people from Ground → Members → Create invite code (Paid plan). They join with the code you send them.
- If someone leaves, remove them in Ground → Members; they lose access straight away.
Deleting your account
Go to Ground → Account & security → Delete account. This deletes your account and the data that belongs only to you. Deleting the account doesn't cancel an App Store subscription, so cancel that in your iPhone settings too. You can also email us to ask for your account to be deleted.
Your data
How we handle your data is explained in the privacy policy. The rules for using Muntiacus are in the terms of use.